We know that excellent service means that serving you based on understanding to your requirements. Having setting up after service network and forming high quality service team and service hotlines, Baiyun is able to deliver products and service to places across the country and Southeast Asia with fast speed to have our customers sense the giant interest brought by high quality products and high quality service and to have market of Baiyun products more spacious as well. Because these sales and service personnel has received technical training on technical criterion, installation, debugging, fault check and maintenance of the flow system.
After service institutions and personnel of our company only provide service on products produced and sold by our company.
Please refer to purchase and sale contract for product model and categories of products served

Quality Guarantee
Products of our company are designed, processed and produced strictly according to national standard, standard of the industry and ISO9001 system.

Service Promise
1．Warranty period of products provided by our company is one year.

2．Our company assumes maintenance charges of products used within the warranty period and according to product instruction of our company.

3．Our company carries out life-time follow-up maintenance as for all products sold by us and cost charge would be collected as for the case that the products are improperly used by customers and as for maintenance and accessories beyond the warranty period.

4．Our company provide vast number of customers with free technical enquiry and low-priced technical support.

5．If problem occurs when users are using our products: ⑴As for users in the province, maintenance personnel of our company will reach the site within 24 hours, common problems are to be dealt with within 48 hours and big problems are to be dealt with within 72 hours. ⑵ As for users outside the province, maintenance personnel of our company will in principle reach the site within 48 hours, common problems are to be dealt with within 48 hours and big problems are to be dealt with within 72 hours. If we could not honor the promise within the scheduled time, we must fix a time with users to reach the site and deal with the problem.

Our company carries out quality following up to products already sold and timely feedback information from users is welcomed.